Contents
1
Preface
6
Chapter
1
The
Role
of
Structured
Interviews
in
GAO
Evaluations
10
Chapter
2
What
Is a
Structured
Interview
and
When
Should
It
Be Used?
18
Chapter
3
Identifying
Variables
and
Developing
19
Designing
a
Questions
Structured
Composing
Appropriate
Questions
22
Selecting
a
Question
Format
23
Interview
Organizing
Questions
33
Layout
Considerations
35
40
Chapter
4
Appropriateness
of
the
Language
40
More
on
Level
of
the
Language
41
Interview
Design:
Use
of
Qualifying
Language
42
Clarity
of
Language
43
Avoiding
Bias
Within
Questions
46
Problems
Considerations
for
Telephone
Interviewing
49
Instruments
Page
2
GAO/PEMD-10.1.5
Structured
Interviewing
